Frequently Asked Questions
Everything you need to know about precision cooking and Anova.
What is sous-vide cooking?
Sous-vide is a cooking technique that involves vacuum-sealing food in a bag and cooking it in a precisely regulated water bath. This method produces results that are impossible to achieve through any other cooking method, ensuring edge-to-edge perfection.
How long will it take for my order to ship?
Standard shipping typically takes 3 to 7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 100-day money-back guarantee. If you are not satisfied with your Anova product, you can return it within 100 days of purchase for a full refund, provided it is in its original packaging and condition.
Do Anova Precision Cookers come with a warranty?
Yes, all Anova Precision Cookers purchased directly from our site or authorized retailers come with a 2-year limited warranty that covers any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I control my device using my smartphone?
Absolutely. Most Anova Precision Cooker models feature Wi-Fi or Bluetooth connectivity, allowing you to start, stop, and monitor your cook directly from the Anova Culinary app on your iOS or Android device.